What information do we collect about you?
1.1 We may collect and process the following data about you (‘your information’):
1.1.1 information that you submit online via our site via one of our contact webforms;
1.1.2 any correspondence you send to us;
1.1.3 details of your visits to the Site and the resources that you access (which may include, amongst other things; traffic data and communication data);
1.2 We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.
How will we use your information?
1.3 We use your information in the following ways:
1.3.1 to ensure that the Site’s content is presented as effectively as possible for you;
1.3.2 for our internal purposes, such as quality control, site performance, system administration and to evaluate use of the Site, so that we can provide you with enhanced services;
1.3.3 to notify you about changes to our services;
1.3.4 to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
1.3.5 to create reports to assist with future marketing;
1.3.6 to carry out our obligations arising from any contracts with you and for billing and delivery purposes; and
1.3.7 to enable you to participate in the features of the Site, when you choose to do so.
1.4 We may monitor your use of the Site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.
1.5 We collect non-personal aggregated statistics data about Visitors to the Site and sales and traffic patterns. Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users: it just contains generalised information about the users of the Site.
1.6 We only keep your information for as long as is necessary.
1.8 If you complete our general Contact Form, we may contact you by email / telephone / post to deal with your queries and any complaints.
1.9 If you complete any of our other contact webforms, including our ‘Loan Enquiry’ or ‘Becoming an Underwriter’, we may contact you by email / telephone / post with information you have requested and/or a newsletter.
1.10 If you do not want us to use your information in this way, you may ask us at any time not to use your information for marketing purposes by contacting us using the contact details below.
Where do we transfer your information?
1.11 We may transfer your information to, or store it, outside the European Economic Area (‘EEA’) to countries which do not have as developed data protection laws. If we transfer your data to the United States of America, we will endeavour to only send the data to companies which are Safe Harbor registered and certified. It may also be processed by staff at our affiliates, suppliers, agents or appointed representatives offices overseas.
1.12 Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us you agree and consent to us transferring to, and storing your information at, a destination outside the EEA.
With whom do we share your information?
1.13 We may share your information with other organisations:
1.13.1 if we sell or buy any business or assets (as we may share your data with the prospective seller or buyer);
1.13.2 if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
1.13.3 with business partners, suppliers, sub-contractors (including our Site hosts from time to time) for the performance of any contract we enter with them or you;
1.13.4 if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
1.14 We may share the non-personal aggregated statistics data about Visitors to the Site with third parties.
1.15 We may also share your information with selected third parties for the purposes of credit reference/data analysis/customer support/ storage services.
How do we keep your information secure?
1.16 All your information is stored on our secure servers.
1.17 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
1.18 Under the Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of the Site or through any communications that you have had with us. You have the right to access your information and should direct any request for your information to us using the details in our Contact Us section. Please note that currently a fee of ten pounds sterling (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you.
1.19 You have the right to rectify your information by sending us a written request to the correspondence address in our Contact Us section.
1.20 If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
How to contact us
1.23 the Site is owned by F&P Sponsors Limited, a Limited Liability Partnership incorporated in England & Wales. The correspondence address for F&P Sponsors Limited is: 85 Tottenham Court Road, London W1T 4TQ. The registered office address is York House, Empire Way, Wembley, Middlesex HA9 0FQ.
Our registered company number is: 10046551. Our Telephone Number is: 0207 433 3631.